On 27 September 2021, the MV Crystal Symphony had a few guests test positive with COVID-19 en route to Bermuda. During the crossing from New York City to Bermuda, PCR nasopharyngeal tests are administered onboard Crystal Symphony.
On arrival in Bermuda and following Ministry of Health guidance and protocol, the Ship was quarantined while the crew and guests were tested again. The Ministry of Health gave the Ship the all-clear at 2 p.m. The guests resumed scheduled tours and on-island activities.