The Government of Bermuda recently experienced delays with its Microsoft Outlook account and an outage to gov.bm. This has impacted the Travel Authorisation (TA) process, causing some travellers to have experienced a delay in receiving their TAs.
At the same time, the volume of TA requests has increased with the start of the cruise ship season.
The call centre is working to manage the increased calls and emails. There is a backlog of TAs to be processed, and the priority of work now is to address those flights for tomorrow (Sunday) and Monday.